FAQ

 

What is your shipping policy?

DOMESTIC

Free standard shipping within Canada. Orders are shipped via Canada Post by untracked lettermail. Please allow 1-2 weeks of processing time after an order is placed for us to handcraft your order. Delivery times depend on the destination:

Alberta: 2-4 business days

BC/Saskatchewan: 6-8 business days

Other provinces: 7-14 business days*

*Rural destinations may take longer

Shipping upgrades available. Fedex Ground 3-day shipping is $15. Please note that upgrades only increase shipping time and not processing time - please inquire with us first if you need an order to be rushed.

THE U.S.A

Free standard shipping for all U.S.A orders. Orders are shipped by USPS First Class. Please allow 1-2 weeks of processing time after an order is placed for us to handcraft your order. Delivery typically takes 5-10 business days.

INTERNATIONAL

We offer flat rate $18 CAD International Shipping.


Do you accept wholesale orders?

Yes, if you are interested in carrying our products in your boutique please email us at contact@darlingdearco.com for more information.


How do I care for my products?

We suggest hand washing your collars in a mild detergent and laying flat to dry. Bow tie attachments should only be washed gently by hand or spot cleaned as needed to keep its shape. Air dry only. 

For Faux Leather Collars, we recommend a mild clean regularly. Dampen a soft non-abrasive cloth with warm water and mild detergent as needed, and gently wipe the surface of the material. Wipe away any detergent or soap with warm water. Afterwards, dry off with a clean soft cloth. This prevents general wear and tear and everyday marks from building up.

We recommend removing your collar for swims, rough play dates, sleep time or romps in the mud.


Are the bows removable?

Yes, bow ties are attached to the collar by two elastics in the back which can be slipped on and off the collar. The collar may be worn alone for day to day use. Velcro straps may be used instead of elastics by request.